I imagine that many times managers ask themselves why the team is not following specific instructions. Same thing happen when we think about a colleague’s decision, far from our approach or way of doing things.
Apart from a lack of good communication skills, the cause of misunderstandings could be something else; cognitive energies’ shortage is an obstacle that can block a successful communication. This cognitive phenomenon is due to the fact that people are able to process only few inputs at the same time.
A solution? It is possible to decrease that bias switching the medium of communication (i.e. from written to verbal). It could be also useful to rationalize the volume of information that we need to transfer to someone else
In conclusion, managers have to monitor what are they saying, which media are using and why